Path: news.eternal-september.org!eternal-september.org!.POSTED!not-for-mail
From: Rhino <no_offline_contact@example.com>
Newsgroups: rec.arts.tv
Subject: Re: [OT] Bell Canada - service vs. abuse
Date: Thu, 22 May 2025 15:39:14 -0400
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On 2025-05-22 3:33 PM, anim8rfsk wrote:
> Rhino <no_offline_contact@example.com> wrote:
>> It's been an interesting morning. My internet stopped working a couple
>> of hours ago. Initially, I thought I was having a technical problem but
>> it soon transpired that my account had been suspended due to non-payment
>> of the account.
>>
>> My brother had always been in charge of paying the internet but he had a
>> fatal car crash back in February and I hadn't quite got around to
>> getting the bills re-organized. I've always had a procrastination
>> problem and losing my brother seems to have made it worse. My
>> procrastination caught up with me this morning.
>>
>> So I called the phone number for my ISP, Bell Canada, intending to
>> settle the bill and put the account in my name and carry on as usual.
>> But the rep I spoke to had a different plan: he set up a new account for
>> me, doubled my internet speed, bundled in some kind of TV package called
>> Fibe TV, lowered my bill by $50 or so, and locked the price in for two
>> years so they can't increase it. I also get a new modem; the installer
>> is coming by tomorrow to upgrade the wiring for the internet and give me
>> the new modem. All I have to do is take the old modem down to the
>> nearest Canada Post outlet and mail it back to Bell at no cost to me. (I
>> also need to configure the new modem but I'm not worried about that; I
>> have some technical skills and it's supposed to be dead easy even for
>> those without skills.)
>>
>> I'm struck by the contrast between the quality of service I got vs. the
>> "service" - which seems more like abuse - that I hear about when Adam or
>> anim have to deal with *their* internet providers. Instead of getting
>> jerked around and having to always pay more, sometimes for less service,
>> I got more services for considerably less money.
>>
>> Of course it isn't *always* that way in this country. Bell and its main
>> competitor Rogers used to be notorious for crappy service and
>> ever-increasing prices, just like American ISPs. But Bell at least seems
>> to have changed their attitude and is trying to win customers and keep
>> the ones they have. That's the way capitalism is *supposed* to work,
>> even if it doesn't always work out that way, especially in the
>> semi-monopolies like Internet and telecoms. (At least their
>> semi-monopolies in this country; in the US, not so much.)
>>
> 
> Condolences about your brother.
> 
Thank you.

-- 
Rhino