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From: Salvador Mirzo <smirzo@example.com>
Newsgroups: comp.misc
Subject: Re: more on broken schools
Date: Fri, 14 Mar 2025 11:31:44 -0300
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D <nospam@example.net> writes:

> On Mon, 10 Mar 2025, Salvador Mirzo wrote:

>>> The challenge is inertia and trust. There are a lot of schools who run
>>> azure, are unhappy, and refuse to change because the alterantive is
>>> not azure. So they end up paying 10x or more, because they do not
>>> trust small business. It is very sad. =(
>>
>> That made me think your service is just a cloud-like service---storage,
>> office-like web applications, mail, calendar, video conference et
>> cetera.  Are there teachers involved?
>
> No, just virtual machines. Too much trouble and too little profit in delivering
> office 365 equivalents, calendar and email. We could if we wanted to, but that
> would probably require an entire school shifting from Microsoft to us, and I
> doubt it will happen. It also probably would mean that we would need to hire
> another person to spread the admin and support load, and that would probably not
> make it worth it. I'm not ruling it out, but I'm not actively selling it either.

[...]

>> That's interesting.  But tell me about the teachers because I didn't get
>> the whole thing yet.  I would think a service like that would require a
>> 24-7 support as the most challenging part.
>
> No, the lab environment has no SLA:s, since it is just a lab environment, so if
> it goes down for 15 minutes the students just shrug their shoulders and try
> again later. But, to be honest, there is very little downtime, and we also have
> 3 regions/servers. So in case of downtime, first fix is to shift a
> student to another
> region/server. That usually solves the problem 9 out of 10 times. If that
> doesn't work, reboot the 3 servers and wait for 5-10 minutes. If that doesn't
> work, reinstall the enviroment which might take 20-40 minutes.

Oh, I see; now I got a better view of the business.  Congrats---I think
that's a pretty nice job.  I would like to have a job like that.