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From: "Robert A. Brooks" <FIRST.LAST@vmssoftware.com>
Newsgroups: comp.os.vms
Subject: Re: syslog setup
Date: Wed, 26 Jun 2024 23:15:27 -0400
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On 6/26/2024 9:54 PM, Paul Coviello wrote:
  
> after a poke they did get back to me it was Jan and Sophia. no one in
> support can help and it would be an SOW with an engineer.  Who I
> still don't know if they can help.  waiting to hear back

If you are offered a statement of work, that tends to imply that
the help you are asking for is over and above what is provided
by your support contract.

As an engineer, I don't get involved in those decisions; I just
fix stuff.

-- 
			-- Rob