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From: Hibou <vpaereru-unmonitored@yahoo.com.invalid>
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Subject: Re: We value your privacy
Date: Tue, 2 Jul 2024 08:23:52 +0100
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Le 28/06/2024 à 08:28, Aidan Kehoe a écrit :
> 
> Our home broadband was cut off a couple of weeks ago; it’s under our landlord’s
> name with Vodafone, and he never set up a direct debit or anything of the sort,
> so it was in arrears. The phone customer service experience was horrendous,
> just nothing joined-up (we’ve nothing better in English to render German
> »konsequent« in this meaning), they didn’t seem to be making any notes of
> previous phone calls, despite my repeatedly being added as an authorised
> contact they refused to discuss the connection with me, throwing money at the
> problem made no difference. The English comprehension was fine, but the whole
> experience was a more severe example of the sort of obstructionist aversion to
> doing the job they are paid for that I have dealt with in doctor colleagues
> from that general part of the world.
> 
> My other half was tolerating the lack of internet and phone poorly (we have no
> mobile phone reception so hotspotting from a mobile does not work) and her mood
> noticeably lifted when we got Starlink working yesterday evening.
> 
> An advantage to being Polish or Hungarian at this point; not practical to
> outsource phone support to the third world. It’s unusual to have lack of
> widespread comprehension of one’s language be a relative advantage in one’s
> quality of life, I can’t quickly think of another instance of this.

I'm glad you've found a solution.

We often stay in French gîtes, where the Internet is a lottery. Fibre 
has now been laid to most of them, but they are not always connected to 
it. If the owners are close by, the wi-fi is often piggy-backed off 
theirs, and can be erratic. Mobile coverage is often weak, but if the 
not-spot is not too notty, moving the phone about, e.g. parking it 
outside on a windowsill, can allow hot-spotting. And, of course, since 
we're roaming, the phones have a choice of at least three French 
networks (Orange, SFR, and Bouygues - but not Free, I think).