Deutsch   English   Français   Italiano  
<v6ihar$191fs$1@dont-email.me>

View for Bookmarking (what is this?)
Look up another Usenet article

Path: ...!news.mixmin.net!eternal-september.org!feeder3.eternal-september.org!news.eternal-september.org!.POSTED!not-for-mail
From: The Real Bev <bashley101@gmail.com>
Newsgroups: comp.mobile.android
Subject: Re: Keepgo Data SIM Failure (Pixel 2)
Date: Mon, 8 Jul 2024 22:20:25 -0700
Organization: None, as usual
Lines: 113
Message-ID: <v6ihar$191fs$1@dont-email.me>
References: <v6i82l$17r79$1@dont-email.me> <1fjr0g58yvjpn.dlg@v.nguard.lh>
MIME-Version: 1.0
Content-Type: text/plain; charset=windows-1252; format=flowed
Content-Transfer-Encoding: 7bit
Injection-Date: Tue, 09 Jul 2024 07:20:28 +0200 (CEST)
Injection-Info: dont-email.me; posting-host="e605ae7d57f3674330a75103de5785a9";
	logging-data="1345020"; mail-complaints-to="abuse@eternal-september.org";	posting-account="U2FsdGVkX1/7QQVffsLwpMdfVeSbzExNYFqYzqsamzg="
User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:68.0) Gecko/20100101
 Firefox/68.0 Thunderbird/68.12.1
Cancel-Lock: sha1:kddEcjnHlqRN4WzCtAbMC+N3AYY=
Content-Language: en-US
In-Reply-To: <1fjr0g58yvjpn.dlg@v.nguard.lh>
Bytes: 6584

On 7/8/24 8:25 PM, VanguardLH wrote:
> The Real Bev <bashley101@gmail.com> wrote:
> 
>> Suddenly (well, maybe a few months ago -- I rarely use it) I am no 
>> longer able to contact google voice via the SIM.  It contacts websites 
>> fine, but doesn't connect to google voice at all.  The Keepgo people are 
>> responsive and I have followed their instructions regarding the APN, and 
>> they haven't given up yet, but to no avail.
>> 
>> I had thought that I used it to make a google voice phone call a few 
>> days ago, but it went through our home (or other) wifi rather than the 
>> SIM.  Latest google voice update was (I think) June 24 2024.  I know it 
>> WAS working earlier in the year because I made calls from my car when 
>> there was no wifi hotspot nearby.
>> 
>> Has google voice made some change since March or April that might have 
>> created connection problems?  The service was perfectly good at a 
>> reasonable price ($30 for 3GB plus $3.00 for another 1MB to keep the 
>> unused data rolling over) and I've only used 500MB in a year and would 
>> like to keep it.
> 
> Never used the cellular provider (KeepGo) you are talking about.
> According to their web site, they only offer cellular data service.
> However, don't you have to grant use of a device in your GV account,
> like under "My Devices" or "Linked numbers"?  I'd check there to ensure
> your GV account is configured to work with your device.

It is and was.  Something happened.

> I have an old phone still back on Android 8.0.0.  No chance to upgrade
> to later Android versions since LG, my phone maker, discontinued the V20
> phone back in 2019, and then LG left the smart phone market in 2021.  My
> phone got orphaned by LG.  The GV app on my phone is version
> 2024.06.17.645382423 (June 17, 2024).  It still does get updated
> occasionally, and each time I'm nuisanced with a new notification about
> how GV will be used to [asked to] make calls.  The Play Store web page
> says the last update was July 8, 2024).  I just checked the Play Store
> app on my phone, and it reports no updates, so I'm not [yet] offered the
> July update.

I see the July 8 date at the website, but mine doesn't need updating 
yet.  Not my turn, I guess.
> 
> The vast majority of time when I use the GV app on my Android phone is
> at home, and that is using the wifi connection to the cable modem, so
> I'm not much using GV via cellular data.  

Likewise, so I didn't notice the problem until recently.  Suddenly I 
feel like most people probably feel when they discover they left their 
phone at home :-(

> When using wifi for an
> Internet connection to reach the GV service, KeepGo nor any SIM is
> involved.  You said GV is usable via wifi, but not via cellular data
> using KeepGo.  When using a wifi connection to GV, any quota
> restrictions for your KeepGo service do not apply.  If GV still works
> via wifi to Internet, maybe you need to log into your KeepGo account to
> check you still have some quota.

They say I have roughly what I say I have -- 2.5GB remaining; 
Expieration is August 4, but I'll buy $3 worth of data (1MB) to keep it 
rolling over.

> You said you can still reach web sites using cellular data with the
> KeepGo SIM which indicates you haven't hit a quota ceiling.  However,
> could be KeepGo has a problem getting to GV.  When working with KeepGo
> techs, did they even test if GV was reachable by them?  

They can reach it.  They say I was attempting to connect to a wrong APN, 
but that made no sense because my setting used the correct one.  I made 
a new APN with the settings they noted.  Same problem.  SOMETHING is 
missing between Keepgo and google voice.

> Could be the
> problem is on their end, not yours.  KeepGo doesn't operate their own
> network.  In the USA, they mostly use the AT&T, T-Mobile, and Verizon
> networks (https://www.keepgo.com/pages/list-of-providers-by-ciountry).

Their home address is in Spain, but they say that doesn't matter. I sent 
them screenshots of my settings, and they didn't say anything was incorrect.

> Unclear is if you are using the GV app on your phone, 

The app.

> or using a web
> browser (and which one) to connect to voice.google.com.  Google has a
> nasty habit of requiring some non-ratified or proprietary functions in
> their web pages requiring you use their Chrome web browser, or variant.
> On my home PC, I use Firefox to connect to GV.  On my Android phone, I
> use their GV app, but my GV app version is 3 weeks older than what the
> Play Store app page says.

They suggested using a different browser (Opera) to connect with GV. 
That made no sense at the time, but since I connect through firefox and 
chrome on my computer, perhaps the same thing can be done with Android.

I generally use the android default browser (I assume it's chrome) 
because firefox is slower.  I'll try going through browsers rather than 
the app...  Still makes no sense unless google somehow screwed around 
with the app.

OK, I went through chrome and it worked fine.  Hard to see and use, but 
at least it works for outgoing calls.  For incoming calls, I'm asked to 
press 1 to accept the call, but it doesn't seem to recognize the press. 
Still, progress...



-- 
Cheers, Bev
   Giving out free MS security updates is like giving out free
   band-aids with flesh-eating microbes in the pads.