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From: sticks <wolverine01@charter.net>
Newsgroups: misc.phone.mobile.iphone
Subject: Re: spectrum issues
Date: Thu, 1 Aug 2024 08:13:43 -0500
Organization: A noiseless patient Spider
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On 7/31/2024 11:54 PM, Ant wrote:

> sticks <wolverine01@charter.net> wrote:
>> If you are a Charter/Spectrum customer and cannot send emails right now,
>> just give it time.  Don't do what I did and remove and reinstall.  It is
>> not a problem on your end or the Iphone.  They have a system wide issue
>> going on right now and are trying to fix it.
> 
>> It would be nice if when something like this happens they send out a
>> text or email to their customers so you don't waste time doing what I did.
> 
>> ARRRGGGHHHHHH!!

> Where did you see that outage message? I don't see it in https://www.dslreports.com/forum/charter and https://community.spectrum.net/categories/email-22.

I called in to confirm the issue after my wife told me she was having 
problems with her system sending email.  It's a weird kind of issue.  I 
have had the same things happen for years occasionally with my iphone. 
Never has happened with my two desktops or my laptop.  It now effects 
her laptop and my phone in our household.

Something is screwy in their SMTP server methinks.  It somehow gets it's 
database corrupted and does not recognize user and passwords correctly. 
It still won't work this morning on the iphone.  That's kind of 
ridiculous if you ask me.

It is intermittent, it is random, and it is a system wide issue 
evidently.  I can see why they are not quick to say they have a problem, 
hoping they can just figure it out.  Evidently, support now is you wait 
for someone to call in with the problem, and then tell them that yes 
there is a problem...we're working on it!

The reason I posted here was because I was not sure if removing the mail 
account on an iPhone results in losing all the notes, or anything else. 
I did not want to lose mine and put them in a different location when I 
R&R'd a few days ago, but someone might forget to do that and lose 
theirs.  It's easy enough to remove and replace, and that is the typical 
help you'd find if you search on the issue.

I hate to do this, but if it isn't fixed soon, I will try and change the 
password.  Of course, if it is their username database that is corrupted 
it won't matter.  If it has never affected you, count yourself lucky.

-- 
Stand With Israel!