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From: Cryptoengineer <petertrei@gmail.com>
Newsgroups: rec.arts.sf.written
Subject: Re: ongoing infrastructure changes with AI in the USA
Date: Sun, 17 Nov 2024 14:38:18 -0500
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On 11/17/2024 11:31 AM, Paul S Person wrote:
> On Sun, 17 Nov 2024 14:09:54 +1100, "Gary R. Schmidt"
> <grschmidt@acm.org> wrote:
> 
>> On 17/11/2024 04:02, Paul S Person wrote:
>> [SNIP]
>>>> Most of the companies I have had to try to deal with over the past few
>>> years are heavily protected by automated telephone/online chat trees
>>> which /never/ get you to an actual person. The closest one came was to
>>> offer me the option of using my phone to chat with one. Sadly, my
>>> phone doesn't do that; it's very primitive.
>>>
>>> IOW, they only want to hear about the problems they can imagine you
>>> might have and so have solutions for. Anything else is of no interest
>>> to them.
>>
>> Many - I can't say most - of the voice-(non-)response systems can be
>> forced to pass you to a human if you keep saying, "I want to speak to a
>> human", or, "I need to speak to a person", repeatedly.
>>
>> That's my general goto when I get stuck in a vast maze of twisty
>> passages, all alike.
> 
> That's been my experience in the past.
> 
> But the last time I tried it, all I got was a number I was graciously
> allowed to send text messages to. Of course, if you happen to have a
> phone that can send text messages, that's just as good in that you may
> find yourself working with a human being. Unless it just leads you to
> the chat tree used online, of course.
> 
> OTOH, when my DSL died my former ISP had people available. I may have
> managed to mess things up a bit, but they helped me un-mess them so
> things worked out fine (kept my emails, dropped them as an ISP). But
> they may be smaller than the company I am describing.

You might want to try https://gethuman.com/ ,
which gives instructions on getting to a person
at many companies.

pt