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From: Chris <ithinkiam@gmail.com>
Newsgroups: comp.mobile.android
Subject: Re: One Note
Date: Fri, 27 Dec 2024 11:44:48 -0000 (UTC)
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Ken Blake <Ken@invalid.news.com> wrote:
> On Wed, 25 Dec 2024 23:28:15 -0000 (UTC), Chris <ithinkiam@gmail.com>
> wrote:
> 
>> Ken Blake <Ken@invalid.news.com> wrote:
>>> On 24 Dec 2024 17:26:12 +0000 (GMT), Theo
>>> <theom+news@chiark.greenend.org.uk> wrote:
>>> 
>>>> Ken Blake <Ken@invalid.news.com> wrote:
>>>>> Thanks very much, See below
>>>>> 
>>>>> 
>>>>> On 24 Dec 2024 04:56:02 +0000 (GMT), Theo
>>>>> <theom+news@chiark.greenend.org.uk> wrote:
>>>>> 
>>>>>> Ken Blake <Ken@invalid.news.com> wrote:
>>>>> 
>>>>>>> I'm using the latest version if Windows 11, and for a long time I've
>>>>>>> had One Note running under it. I've also had One Note running on my
>>>>>>> Pixel 4A, where it always synched to my desktop computer.
>>>>>>> 
>>>>>>> It's no longer synching. The Android now has about a 4 day old version
>>>>>>> of notes that have had several recent changes.
>>>>>> 
>>>>>> For some reason my OneNote Android home screen shows most recently edited pages feom
>>>>>> months ago, but if you open a notebook and swipe down to force resync it
>>>>>> does.
>>>>>> 
>>>>>> I just made a change with the web version and it synced to Android
>>>>>> automatically.
>>>>>> 
>>>>>> Can you check the web version (onenote.com) and see if it's a sync problem
>>>>>> with Windows sending or Android receiving? 
>>>>> 
>>>>> 
>>>>> I went to onenote.com, but I don't see what version it is, nor do I
>>>>> see whether it's a sync problem with Windows sending or Android
>>>>> receiving. Can you point me to the right place?
>>>> 
>>>> Make a change in the Windows client, can you see the change in the web version?
>>> 
>>> Yes,
>>> 
>>>> If so, it's the Android client not receiving that's the problem.
>>>> If not, if the Windows client not sending that's the problem.
>>>> 
>>>> Repeat for Windows and Android switched around.
>>> 
>>> 
>>> Don't see the change in either the web version or the Windows program.
>>> 
>>>> You can also make a change in the web client and see if Windows and Android
>>>> pick it up.
>>> 
>>> Tried that too. The Windows program doesn't pick it up, and Android
>>> still picks up no changes
>>> 
>>>> Does anything happen if you actively tell it to sync?
>>> 
>>> No.
>>> 
>>>>> I think I remember once seeing that I had two versions installed, but
>>>>> I can't remember how or where I saw it, nor does that URL do a good
>>>>> job of telling me how to find out. It's probably likely that that's my
>>>>> problem. Can you be more explicit and tell me exactly what I should do
>>>>> to find out and how to fix the problem? Thanks again.
>>>> 
>>>> I have no idea how to fix the problem, the above is just a way to narrow
>>>> down where and what the problem is.
>>>> 
>>>> Logging out a client and logging back in again may be a way to force a
>>>> full re-download, although it may keep things cached in which case you might
>>>> need to reinstall the app.
>>> 
>>> 
>>> I uninstalled it, then reinstalled. Now the Windows app and the web
>>> version are synched. The version on the laptop also is. The Android
>>> version still isn't.
>>> 
>>> Do you or anyone else here have any idea what to do? Where can I go
>>> from here? How to fix it? Should I try uninstalling, then
>>> reinstalling, the Android version?
>> 
>> Before doing that I would logout and log back in on your android version. 
> 
> I've done that,
> 
> 
> 
>> Also how old is your android phone
> 
> 
> Ordered  July 21, 2021
> 
>> and version of androud? 
> 
> 
> Android 13
> 
>> Is it possible
>> it is out of support. 
> 
> 
> I don't think so.

Android 16 is the current version so it's possible the OneNote doesn't
support 13. 

Android 9 is the minimum requirement according to here, but there's also
recent comments - with replies from MS - around syncing issues
https://play.google.com/store/apps/details?id=com.microsoft.office.onenote