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From: Fredxx <fredxx@spam.uk>
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Subject: Re: OT: 'Phone call today
Date: Tue, 28 Jun 2022 17:58:10 +0100
Organization: A noiseless patient Spider
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On 28/06/2022 16:58, Scott wrote:
> On Tue, 28 Jun 2022 14:29:23 -0000 (UTC), RJH <patchmoney@gmx.com>
> wrote:
> 
>> On 28 Jun 2022 at 14:03:19 BST, Robin wrote:
>>
>>> On 28/06/2022 13:53, Davey wrote:
>>>> "Good afternoon, this is Affinity Water. Am I speaking to Mr. S.?"
>>>>
>>>> "Yes, that's me".
>>>>
>>>> "To confirm your identity, please state the first line of your
>>>> address".
>>>>
>>>> "You tell me what you think it is, and I'll confirm if it's correct.
>>>> You called me."
>>>>
>>>> "That would break GDPR laws if I did that."
>>>>
>>>> "Well, I see no point in continuing this conversation. I know who I
>>>> am, I don't know who you are."
>>>>
>>>
>>> They have to guard against the possibility the phone number they have
>>> for you is wrong.  So, if you are their customer, it would have been
>>> simpler to say you'll call them back on a number you can confirm is
>>> good.
>>
>> I got caught in this loop when I was contacted about fraudulent use of my
>> credit card. They wouldn't give me a contact number as it was confidential,
>> and I couldn't phone the bank because the anti-fraud people were a separate
>> company. She said I just had to trust her. The irony wasn't wasted.
> 
> I got two from a the card of a major clearing bank.  It started by
> asking for my card number.  I said they should tell me the card number
> so I knew they were genuine.  The response was that this was not
> allowed because of confidentiality.  I said I was not satisfied this
> was a genuine call and I was terminating the call.
> 
> Irony was that I found out two days later that it was a genuine call!

When I made the same assertion I've been told to ring the number on my 
card and ask for a specific department. I can't remember the precise 
details.